Accessibility Statement

1. Our Promise

Electrician Near Me works for people with disabilities.

We keep making our website better for everyone. We follow accessibility rules.

We believe everyone should be able to use the internet. We work hard to make our website work for all people.

2. Standards We Follow

We aim to meet the WCAG 2.2 Level AA standard. This is a set of rules that explains how to make websites accessible to people with disabilities.

We also follow the EN 301 549 European accessibility standard.

We regularly check our website against these rules. When we find problems, we fix them.

3. How We Test Our Website

We use special computer programs to check our website automatically. These programs find accessibility problems so we can fix them.

3.1 Testing Tools We Use

• Pa11y: A program that checks if we follow WCAG 2.2 rules
• axe-core: A widely-used program that tests accessibility
• We check against WCAG 2.2 Level AA and EN 301 549 standards

3.2 Testing Schedule

Accessibility testing schedule

Frequency	Test Type	Scope
Every code change	Automated Pa11y tests	All public pages
Weekly	Full accessibility audit	Complete site scan
Monthly	Manual testing	User journey testing with assistive technologies
Quarterly	Expert review	Comprehensive WCAG audit

3.3 What We Test

We test all important pages on our website, including:

• Home page and menus
• Login and sign-up pages
• Contact forms
• Information pages
• This page

3.4 Test Results

We update these results automatically. If you have questions, please contact us.

4. Accessibility Features

Our website includes the following accessibility features:

4.1 Getting Around the Website

• Skip links: You can skip past the menu and go straight to the main content
• Same menus everywhere: The navigation menu is the same on every page
• Clear headings: We use headings to organize content in a clear order
• Breadcrumbs: These show you where you are on the website

4.2 Using a Keyboard

• Everything works with a keyboard: You can use the whole website with just your keyboard
• Shows where you are: You can see which item you're on when using the keyboard
• Moves in a sensible order: The Tab key moves through items in a logical order
• No traps: You can always move away from any part of the page

4.3 Screen Readers

• Labels: We add special labels that screen readers can read to explain things
• Image descriptions: Every image has a text description
• Form labels: Every form field has a clear label
• Page regions: We mark different parts of the page so screen readers can find them
• Updates announced: When something changes on the page, screen readers will tell you

4.4 How It Looks

• Good contrast: Text is easy to read against the background
• Text can be bigger: You can make the text up to 200% bigger and everything still works
• Not just color: We don't use only color to show information
• Works on all screens: The website works on computers, tablets, and phones

5. Document Accessibility

We are committed to ensuring all documents, including PDFs and downloadable files, are accessible to everyone. Our document accessibility policy complies with EN 301 549 Clause 10 and PDF/UA (ISO 14289-1) standards.

5.1 Our PDF Accessibility Standards

All PDF documents we create or publish aim to meet the following accessibility requirements:

• Tagged Structure: Documents include proper heading hierarchy, lists, and table structure for screen reader navigation
• Alternative Text: All images and graphics include descriptive alternative text
• Reading Order: Content is presented in a logical reading order
• Language Declaration: Document language is properly specified
• Accessible Security: Security settings permit screen reader access
• Colour Contrast: Text meets minimum contrast requirements of 4.5:1

5.2 Alternative Formats Available

If you need a document in a different format, we can provide:

5.3 How to Request an Alternative Format

To request a document in an alternative format:

1. Email us at the address below with:
   • The document you need (page URL or document title)
   • Your preferred format
   • Any specific requirements (e.g., font size for large print)
2. Call us during business hours - we can take your request over the phone
3. Use the contact form and select "Accessibility / Alternative Format Request"

6. Emergency Contact Accessibility

In compliance with EN 301 549 Clause 13.3, we provide multiple accessible methods for contacting our emergency services, ensuring Deaf, Hard of Hearing, and Speech-Impaired users have equal access to our 24/7 emergency electrical services.

6.1 Available Contact Methods

Accessible emergency contact methods

Method	Best For	Availability
SMS/Text Direct	Quick text-based emergency contact	24/7
Relay UK (18001)	Text relay with live assistant	24/7
Online Text Form	Detailed emergency requests	24/7
BSL Video Relay	BSL users via InterpreterNow/SignLive	Business hours + booking
Email	Non-urgent enquiries only	24-hour response

6.2 Life-Threatening Emergencies (999)

For electrical fires, electrocution, or immediate danger to life:

• Emergency SMS 999: Text 999 if registered at emergencysms.net
• Registration: Text "register" to 999 to enable the service

6.3 Relay UK Text Relay

Use Relay UK (formerly TypeTalk/NGT) for text-to-speech relay:

• Dial 18001 followed by our phone number
• Or use the free Relay UK app

6.4 BSL Interpreter Services

For Deaf BSL users requiring video relay:

• InterpreterNow - Free BSL video relay
• SignLive - BSL Video Relay Service
• For appointments, request a BSL interpreter 48 hours in advance

7. Known Problems

We try hard to make our website accessible, but some parts may not be perfect yet:

• Content from other websites: Things like maps from other companies may not be fully accessible. We try to provide alternatives when we can.
• Older content: Some older pages may not meet all accessibility standards yet. We're updating them.
• Older PDFs: Some older PDF files may not work well with screen readers. We can send you the information in a different format if you need it (see Section 5 above).

We're working to fix these problems. If you find something that doesn't work for you, please tell us.

8. Assistive Technologies

This website is designed to be compatible with the following assistive technologies:

• Screen readers (including NVDA, JAWS, VoiceOver, and TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Switch devices and other alternative input devices

9. Tell Us About Problems

We want to hear from you if something doesn't work. Please tell us if you find any accessibility problems or have ideas to make things better.

We aim to reply within 5 working days. We'll try to fix problems as quickly as we can.

10. Contact Information

If you need assistance or wish to report an accessibility issue, please contact us:

• Email:
• Phone: 0800 208 8842

We are committed to providing a positive experience for all users and will work with you to resolve any accessibility concerns.

11. If You're Not Happy with Our Response

If you're not happy with how we respond to your accessibility concern, you can contact the Equality and Human Rights Commission (EHRC) in the UK.

For more information about web accessibility rights, visit:

• W3C Web Accessibility Initiative
• UK Government Accessibility Requirements

12. Keyboard Navigation Guide

You can navigate this website using only your keyboard. Here are the key combinations:

12.1 General Navigation

Keyboard shortcuts for general navigation

Key	Action
Tab	Move to the next interactive element (link, button, form field)
Shift + Tab	Move to the previous interactive element
Enter	Activate a link or button
Space	Activate a button, toggle a checkbox, or scroll down
Escape	Close a modal dialog or dropdown menu
Arrow Keys	Navigate within menus, radio groups, or FAQ sections

12.2 Skip Links

Press Tab when the page first loads to reveal the "Skip to main content" link. This allows you to bypass the navigation menu and jump directly to the page content.

12.3 Forms

Keyboard shortcuts for form navigation

Key	Action
Tab	Move between form fields
Arrow Up/Down	Navigate dropdown options or radio buttons
Space	Check or uncheck a checkbox
Enter	Submit the form (when focused on submit button)

13. Screen Reader Tips

This website is optimized for use with screen readers. Here are some tips to help you navigate:

13.1 Recommended Screen Readers

• Windows: NVDA (free) or JAWS
• Mac/iOS: VoiceOver (built-in)
• Android: TalkBack (built-in)
• Chrome: ChromeVox extension

13.2 Navigation Landmarks

This website uses ARIA landmarks to help you quickly navigate to different sections:

• Banner: Contains the site logo and main navigation
• Main: Contains the primary page content
• Navigation: Contains navigation menus
• Contentinfo: Contains the footer with copyright and links

13.3 Headings

Use your screen reader's heading navigation feature to quickly jump between sections. All pages use a logical heading structure from H1 to H6.

13.4 Dynamic Content

Dynamic updates (such as form validation messages and loading indicators) are announced using ARIA live regions. Your screen reader will announce these changes automatically.

14. Electrical Terms Glossary

This glossary explains common electrical terms used on our website to help all users understand the services offered (WCAG 3.1.3, 3.1.5):

RCD

A safety device that quickly breaks an electrical circuit to prevent serious harm from an ongoing electric shock. Also known as a "safety switch" or "trip switch".

MCB

An automatic electrical switch designed to protect an electrical circuit from damage caused by overload or short circuit. These are the individual switches in your consumer unit (fuse box).

Consumer Unit

The main electrical distribution box in your property, commonly called a "fuse box". It contains the circuit breakers (MCBs) and RCDs that protect your electrical circuits.

EICR

A formal report that assesses the condition and safety of the electrical installation in a property. Required for rental properties in the UK.

Part P

The section of the Building Regulations in England and Wales that covers electrical safety in dwellings. Work must be carried out by a competent person or approved by Building Control.

Fault Finding

The process of diagnosing and locating electrical problems such as short circuits, earth faults, or faulty wiring that may cause power outages or safety issues.

Rewiring

Replacing all or part of the electrical wiring in a property, typically required in older buildings to meet current safety standards.

Tripping

When a circuit breaker automatically switches off to protect the circuit from damage. This can be caused by overloaded circuits, faulty appliances, or wiring issues.

Earthing

A safety measure that provides a path for electrical current to flow safely to the ground in case of a fault, preventing electric shock.

Emergency Callout

An urgent visit from an electrician to address immediate electrical safety concerns, typically available 24 hours a day, 7 days a week.

NAPIT

A government-approved body that certifies electricians and other tradespeople to carry out and self-certify work under Building Regulations.

NICEIC

The UK's leading voluntary regulatory body for the electrical contracting industry, providing registration and assessment of electricians.

15. Display Preferences

You can customize how this website appears to better suit your needs. These preferences are saved locally in your browser.

Adjust Display Settings

High Contrast Mode

Increases contrast between text and background for easier reading.

Larger Text

Increases the base font size for improved readability.

Reduced Motion

Reduces or removes animations and transitions for users sensitive to motion.

Reset to Defaults

16. Conformance Documentation

We provide formal accessibility conformance documentation to demonstrate our commitment to accessibility standards:

16.1 Standards Covered

Accessibility standards conformance status

Standard	Level	Status
WCAG 2.2 Level A	Required	Supports
WCAG 2.2 Level AA	Required	Supports
WCAG 2.2 Level AAA	Recommended	Partially Supports
EN 301 549	Required (EU)	Supports
Section 508	Required (US)	Supports